These Terms of Service (“Terms”) are between GridWind Integrated Solutions Pte. Ltd., 68 Circular Road, #02-01, Singapore 049422 (“GridWind”) and the organisation that accesses the website or the services (“Customer”, “you”). Using the website or the GridWind Console signifies acceptance of these Terms by an authorised representative.
Paid services are ordered through one or more order forms or capacity plans executed by both parties (each an “Order Form”). Together, the Order Form, these Terms, the Service Level Agreement, the Privacy Policy, and any Data Processing Agreement form the agreement. If documents conflict, the Order Form prevails, then these Terms, then the referenced policies.
GridWind provides managed accelerated-compute services: dedicated multi-node Training Clusters, autoscaling Inference Endpoints, and reserved or on-request Burst Capacity, together with the Console, APIs, orchestration, storage, and networking that operate them (collectively, the “Services”). Capacity is sized in nodes and service classes as recorded in the Order Form; GridWind selects, owns, and operates the underlying hardware and may upgrade it, provided contracted performance characteristics are maintained.
We may improve or modify Services features with notice; we will not materially degrade contracted functionality during a committed term. Beta or preview features, if any are offered, are identified as such and excluded from the SLA.
Organisations are onboarded by GridWind; there is no self-serve registration. You are responsible for: maintaining the accuracy of your organisation and user records; safeguarding credentials and enforcing MFA for your users; and all activity under your accounts other than activity caused by our breach of these Terms. Notify security@gridwind-solutions.com immediately of any suspected compromise. We may throttle or challenge anomalous access to protect the platform.
You must not, and must not permit any user or end customer to:
We investigate credible reports of violation and may act under Section 10. You remain responsible for your own end users and their inputs and outputs.
You own Customer Content — all datasets, models, weights, checkpoints, code, and outputs you process on the Services. You grant GridWind only the limited licence necessary to host, transmit, and process it to provide the Services. GridWind does not use Customer Content to train models or improve services — ever, for anything.
GridWind and its licensors retain all rights in the Services, the Console, and our software and documentation. You receive a non-exclusive, non-transferable licence to use them for the term, for your internal business. If you send us feedback, we may use it without restriction or obligation; feedback never includes Customer Content.
Each party complies with applicable data-protection law, including Singapore’s PDPA and, where applicable, the GDPR. For personal data within Customer Content, you are the controller and GridWind the processor/data intermediary, acting on your documented instructions under the Data Processing Agreement. Region pinning selected in an Order Form is a contractual commitment: Customer Content does not leave the pinned region(s) — SG1, TY1, SL1, SY1 — without your instruction. Our handling of personal data we control is described in the Privacy Policy.
Fees are set out in the Order Form — we publish no price list. Unless the Order Form says otherwise: consumption is invoiced monthly in arrears and committed capacity per the agreed schedule; invoices are payable within 30 days; undisputed late amounts accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower. You must raise good-faith invoice disputes within 15 days of invoice date; we will not suspend for amounts disputed in good faith. Fees are exclusive of taxes (including GST), which you bear except for taxes on our income. Service credits under the SLA apply to future invoices.
GridWind provides the Services in accordance with the Service Level Agreement, which is incorporated into these Terms and includes our availability targets, maintenance practice, support response tiers, and the service-credit process. Except where liability cannot be limited by law, service credits are your sole and exclusive remedy for our failure to meet the SLA.
Each party will protect the other’s confidential information with at least the care it applies to its own (and no less than reasonable care), use it only to perform under the agreement, and disclose it only to personnel and advisers under equivalent obligations. These obligations survive for five years after disclosure (indefinitely for trade secrets and Customer Content) and do not apply to information that is public without breach, independently developed, or lawfully received from a third party. Compelled disclosure requires prompt notice to the other party where lawful.
Suspension. We may suspend affected Services (narrowly, and with notice where practicable) if: your use creates a security or legal risk to the platform or other tenants; you materially breach Section 4; or undisputed fees are more than 15 days overdue after written notice. We lift suspension promptly once the cause is resolved.
Termination. Either party may terminate for material breach uncured 30 days after written notice, or upon the other party’s insolvency. Committed terms in an Order Form otherwise run to their end date.
Offboarding. After expiry or termination you have 30 days to export Customer Content in standard formats, with our reasonable assistance; we then delete it under the contractual deletion schedule and issue destruction certificates on request. Sections that by nature survive (including 5, 9, 12, 13, 16) survive.
Each party warrants it has authority to enter the agreement. GridWind warrants that the Services will materially conform to the documentation and Order Form and will be provided with reasonable skill and care by qualified personnel. Except as expressly stated, and to the maximum extent permitted by law, the Services are provided without other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement; we do not warrant uninterrupted or error-free operation — the SLA governs availability. You are responsible for the results your models produce.
Neither party is liable for indirect, incidental, special, or consequential loss, loss of profits, revenue, or data (other than our breach of Sections 6 or 9), even if advised of the possibility. Each party’s total aggregate liability under the agreement is capped at the fees paid or payable by Customer in the 12 months preceding the first event giving rise to liability. The cap does not apply to: your payment obligations; either party’s indemnity under Section 13; gross negligence, fraud, or wilful misconduct; or liability that cannot be limited under applicable law.
By GridWind. We defend you against third-party claims that the Services, as provided by us and used as permitted, infringe intellectual-property rights, and pay resulting damages finally awarded or agreed. If a claim arises, we may procure rights, modify, or replace the affected Service; if none is reasonably available, we may terminate it and refund prepaid unused fees. This does not cover claims arising from Customer Content, combinations we did not supply, or use in breach of the agreement.
By Customer. You defend us against third-party claims arising from Customer Content or your use of the Services in breach of Sections 4, 6, or 14, and pay resulting damages finally awarded or agreed. The indemnified party must give prompt notice, sole control of the defence to the indemnifying party, and reasonable cooperation.
Access to advanced computing capacity is regulated. You represent that neither you nor any entity you provide access to is on a restricted or sanctioned-party list of Singapore, the United Nations, the United States, the European Union, or the United Kingdom, and that you will not use — or permit use of — the Services for or on behalf of restricted parties, embargoed territories, or prohibited end-uses (including weapons proliferation). We may request end-use information as a condition of provisioning, screen counterparties, and refuse or unwind provisioning where the law requires. Breach of this section is a material breach incapable of cure.
Neither party is liable for delay caused by events beyond reasonable control, provided it mitigates and resumes promptly (payment obligations excluded). Neither party may assign the agreement without consent, except to an affiliate or in a merger or sale of substantially all assets, with notice. Legal notices go to legal@gridwind-solutions.com or to your account’s registered contacts, in writing. The agreement is the entire understanding on its subject and supersedes prior discussions; purchase-order boilerplate has no effect. If a provision is unenforceable, the remainder stands. No waiver is implied from delay. Nothing creates a partnership or agency. A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore.
The agreement is governed by the laws of Singapore. Any dispute arising out of or in connection with it, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules, which are incorporated by reference. The seat is Singapore, the tribunal one arbitrator, the language English. Either party may seek interim injunctive relief in any competent court to protect intellectual property or confidential information.